Refund policy
Refund Policy
We stand behind our product and want you to feel confident in your purchase.
30-Day Money-Back Guarantee
If you’re not satisfied, you can request a refund within 30 days of receiving your order—no stress.
Eligibility for Refunds
To qualify:
- Item must be returned within 30 days of delivery
- Product must be in good condition (not heavily used, damaged, or altered)
- All original components must be included
We reserve the right to deny refunds if items are returned in poor condition or missing parts.
How to Request a Refund
Email us at [info@barbertide.com] with your order number. We’ll provide return instructions within 1–2 business days.
Return Shipping
- Customers are responsible for return shipping costs
- Original shipping fees (if any) are non-refundable
- We recommend using a trackable shipping method
Damaged, Defective, or Incorrect Items
If your order arrives damaged or not working properly, contact us within 7 days of delivery with photo/video proof.
We’ll send a replacement or issue a full refund at no cost to you.
Refund Processing
Once received and inspected:
- Refunds are issued to your original payment method
- Please allow 5–10 business days for processing
Non-Refundable Situations (Abuse Protection)
We may refuse refunds if:
- The item shows excessive use or damage
- Parts/components are missing
- Multiple refund requests are made on separate orders
- The return is sent without contacting us first
Chargebacks & Disputes
If you have an issue, please contact us first—we’re here to help.
Unresolved chargebacks without contacting us may result in being restricted from future purchases.
Risk-Free Guarantee
Try it for 30 days—if it doesn’t improve your setup, send it back. Simple.